Shipping policy

Shipping Policy

SANA ONLINE STORE works with third-party suppliers to fulfill and ship products. Processing times, shipping origins, and delivery estimates vary by product, supplier, and destination.

Processing and delivery estimates

We follow the applicable supplier's processing and shipping timeframes. Processing time is separate from transit time. We do not offer a single processing or delivery timeframe that applies to every product.

If a product listing does not provide a processing or delivery estimate, please contact us at dessal005@gmail.com before placing your order so we can request the current details from the supplier. You may also request the shipping origin for the product you are considering.

Shipping options and charges

Available shipping options and charges depend on the products in your order and your delivery address. Review the shipping options and total charges displayed at checkout before completing your purchase. Free shipping applies only when offered for your order at checkout.

Separate shipments and tracking

Orders containing products from different suppliers may arrive in separate shipments. Tracking availability depends on the supplier and shipping service. Contact us with your order number if you need assistance with tracking or delivery.

International shipping

Availability depends on the product and destination. International shipments may be subject to customs clearance and import charges. Before placing an international order, contact us to confirm the shipping origin, estimated delivery time, and whether any duties, taxes, or other import charges are included or payable separately.

Delays and delivery issues

Supplier processing, carrier disruptions, customs clearance, and other circumstances can affect delivery estimates. If your order is delayed, missing, or arrives damaged, contact us at dessal005@gmail.com with your order number and relevant details so we can investigate with the supplier or carrier.

Returns and refunds

Please review our Return and Refund Policy for return and refund terms. This shipping policy does not limit any rights you have under applicable law.

Contact

SANA ONLINE STORE
Email: dessal005@gmail.com